Privacy Policy

We collect information you provide directly — name, delivery address, phone number, email, date of birth and government-issued ID for 21+ verification — when you place an order or contact us.

We also collect limited technical information automatically, including device type, browser, referring URL and pages viewed.

We use cookies and similar technologies to remember preferences, keep the site secure, and measure performance. You can disable cookies in your browser, though parts of the site may not function as intended.

We use privacy-respecting analytics tools to understand aggregate site usage. These tools may collect IP address, approximate location, and interaction events. We do not sell this data.

We use your information to fulfill orders, verify age, communicate about your delivery, improve our service, prevent fraud, and comply with applicable Florida and federal laws.

Orders are fulfilled through our authorized delivery partner (Saucey) and payment processor. These providers receive only the information needed to complete your order. We do not sell or rent your personal information to third parties.

You may request access to, correction of, or deletion of your personal information at any time by emailing us. We will respond within a reasonable timeframe and as required by law.

Questions about this policy? Reach Cloud 101 at cloud101smokeandvape@gmail.com or +1 (904) 801-3241. Our shop is located at 4327-1 University Blvd S, Jacksonville, FL 32216.